Refund policy

Refund Policy

30-Day Return Policy

At The Zenvy, we stand behind the quality of our curated selections. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, with original tags if applicable, and in its original packaging. A receipt or proof of purchase is required.

How to Start a Return

To initiate a return, please contact our support team at support@thezenvy.co.

Please do not send your purchase back to the manufacturer. Once your return is accepted, we will provide you with specific return instructions and the appropriate return address by email. Items sent back without first requesting a return will not be accepted.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

If your item arrives damaged, defective, or incorrect, please contact us immediately with your order number and clear photos or videos of the issue. In these cases, we will evaluate the issue and make it right as quickly as possible.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide the best available solution, which may include a replacement, store credit, or refund.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products or personalized items, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

Gift cards are non-refundable.

European Union and United Kingdom Cooling-Off Period

If your order is shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, subject to applicable consumer protection laws.

To be eligible, the item must be unused, in its original condition, and in its original packaging. For change-of-mind returns, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be automatically refunded to your original payment method.

Refunds are usually processed within 10 business days after approval. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@thezenvy.co.